easyJet has canceled flights from Edinburgh and Glasgow airports with little warning for passengers arriving to check-in before being sent home
easyJet has axed a number of flights, throwing family summer holidays into chaos.
Multiple flights from Edinburgh and Glasgow airports have been canceled with little notice by the budget airline. However, tourists turned up at these centers for accommodation but were sent home, it is alleged.
Sarah Machete was heading to Edinburgh Airport to fly to Naples for her dream wedding when she got word that her flight had been cancelled. The bride hit out at the airline after being offered alternative flights just two days later.
She told the Daily Record: “I was just about to get on our flight to Naples for our wedding. Then I got the message that our flight had been cancelled. The only option I’ve been given is Saturday – in two days.”
A second passenger who was booked on the same flight said he also lost two days of his holiday. Ian wrote on X, formally known as Twitter: “easyJet has canceled our flight from Edinburgh to Naples and overbooked us so we’re losing almost two days of our holiday. Why aren’t we booked on another airline that will get us to Naples today.” The Mirror is tonight working to find out how many flights have been canceled in total.
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Guy Houston was due to fly to Tunisia with his wife and daughter to start their summer holidays. The family went on a tour but their flight was canceled 65 minutes before departure at Glasgow Airport. They were advised to head home and wait for further instructions.
Guy, from Falkirk, Scotland, told the Record: “We arrived at Glasgow Airport at 5am and there were passengers standing around. The airport staff were telling us to check the easyJet app and no one would speak to us.”
“There were no easyJet staff to help us. When we got home I got an email saying they couldn’t arrange another flight for the next two days so the whole holiday was cancelled. It’s the first day of the school summer.” holidays and families are struggling with it. I feel like they just washed their hands of us.”
Guy claimed a customer service employee from an easyJet call center said their flight had been canceled due to thunderstorms affecting UK flights and that it was out of their control.
He added: “The airline said we would get a refund but there was no mention of compensation. We booked this holiday months ago and got a good price.
“I’m thousands of pounds out of pocket, it’s going to be hard to book anything else. I’m trying desperately to arrange something else but we’re only booked for a certain amount of time at work. I won’t be.” I’m not rebooking with them.”
The airline said on its website that the cancellation was due to an air traffic control issue. A third flight from Crete to Edinburgh, due to depart at 11.35pm on Wednesday 26 June, was also canceled with a “technical problem” with the aircraft, which the airline said was a fault. Several flights from Edinburgh to London and Glasgow to Malaga were also affected.
The airline also made a number of early morning flight cancellations at other UK airports as passengers claimed on social media that they were stranded in Turkey and Greece without accommodation.
In the early hours of the morning, one mother said passengers in Dalaman were abandoned at the airport for three hours without any help or offer of accommodation. Maan also reported the same issue with the flight to London which was cancelled.
Andrew Parker said his elderly parents were stranded in Malaga after the Liverpool battle was canceled and there were staff there to help anyone. Mark Kent wrote on X “Should have gone back to AMS from EDI last night. I got a notification when I got to EDI that it was cancelled. No one at the counter just a message to go to the launch area. Your staff there were clueless , lazy, they said let’s sort it with the Abysmal app.”
A spokesman for easyJet said: “We are very sorry that due to the impact of air traffic control restrictions caused by yesterday’s adverse weather which meant that this flight could not be operated and no suitable alternative flights were available, we have had to cancel this customer’s flights. holiday at short notice We have contacted our customer to apologize and confirm that we have processed a full refund.”