HSBC’S online banking and applications she fell thousands of customers are unable to access their accounts.
Customers are complaining about problems with mobile and online banking, as well as logging in.
More than 6,000 people are reporting problems with their HSBC accounts this morning, according to DownDetector.
According to the site, 67% had problems with mobile banking and 20% with logging into their mobile account.
Looks like the problems first started around 8:20am today.
Angry HSBC customers take to social media to highlight service issues.
One said: “There doesn’t seem to be any official word from HSBC yet, but a lot of people are having the same problem.”
Another furious customer added: “@HSBC_UK your app service is not working it says service unavailable and several people have reported this.”
A third commented: “Not sure yet but it seems to be a general problem, I don’t have it either, no official word from HSBC yet.”
“The @HSBC_UK app isn’t working and I need access! When will it be fixed please?” asked another.
Responding to customers, the bank’s official Twitter/X account said: “We are truly sorry that some customers are experiencing issues accessing personal online and mobile banking.
“Our IT teams are working hard to get these services back to normal. You can still authorize online card purchases via SMS.”
Customers of First Direct, which is also owned by HSBC, have not complained of any problems.
Can I claim compensation for the outage?
Banks do not have to pay compensation to customers if there is a drop in service, unlike telecommunications companies.
But if you incurred costs as a result of service issues, chances are you could get your money back.
How to check if your bank is down
There are several different ways to find out if your bank has an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you’re trying to send someone money or just want to check if you have enough money for a coffee, finding out that your online banking isn’t working can be really hard.
Most banks have a dedicated message page on their website that displays problems with services, including online banking, mobile apps, ATMs, debit cards and credit cards.
You can also check out any future work they have planned and what that could mean for you.
Additionally, you can check websites like Down Detector that will tell you if other people are having problems with a particular company online.
For example, if an invoice was not paid due to an outage and you were charged a late fee, you should be able to claim that money back.
If your credit rating was affected by a service outage because you received a late payment fee after you were unable to complete a transaction, for example, you should also keep a record of that.
If you spoke to someone to try to resolve the problem, note their name and when you spoke with them, as well as roughly what you discussed and what they advised you.
You can find out more details about the claim on the bank’s website.
It pays to gather evidence of your problems so that you can make a formal complaint directly to the bank.
What happens if my bank refuses to compensate me?
If you are not satisfied with how your bank has dealt with your problem, you can contact the Financial Ombudsman Service (FOS) free of charge.
It is an independent body that will consider the evidence you present and make a fair decision about what action the bank should take.
The FOS can usually get involved 15 days after you have raised your concerns with the bank.
In the event of an IT system failure at a bank, the FOS says any compensation depends on your circumstances and whether you have lost out as a result.
If it believes you have, it has the power to tell the bank to refund any fees, charges or penalties you’ve been given, for example if you’ve been unable to make a payment to your credit card account or mortgage lender.
It can also tell the bank to pay you for any money you haven’t received, such as interest, if you’re unable to pay the money.
If your credit score has been affected, they can tell the bank to fix your credit file.
The FOS can also tell the bank to reimburse you for any additional costs you may have had to make, such as phone calls or trips to your local branch, as well as payment for any inconvenience this may have caused.
Do you have a money problem that needs to be solved? Contact us by email at money-sm@news.co.uk.
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