Airlines, banks and broadcasters around the world are affected by the collapse – believed to be the result of a problem with Microsoft and global cyber security firm Cyberstrike.
Fri Jul 19 2024 11:48 AM UK
The global IT outage is affecting major services including airlines, banks, healthcare and broadcasters around the world.
This is believed to be melting is related to a problem by software company Microsoft and global cyber firm Crowdstrike – although it is not known if it is the same problem affecting airports and train services around the world.
Microsoft said Friday morning that it was continuing to address the “ongoing impact” of its 365 apps and services, which are in a “degraded state,” while Crowdstrike said in an automated message that it was aware of reports of crashes.
Watch live: Major services worldwide affected by outage
Here’s what we know has been affected so far. The list will be updated as we learn more.
Health care:
NHS England says “most GP practices” are affected – many unable to book appointments or access patient records
Independent pharmacies – some do not have access to prescriptions and drug supplies have been affected
No known impact on 999 or emergency services
Israel says the outage there affected 16 hospitals
AIRPORT:
Heathrow – flights “operational”, but there are delays
Luton – use of manual systems for check-in services
London Gatwick – delay warning
Manchester – Some airlines take longer to check in
Edinburgh Airport – longer waiting times due to outage
Stansted Airport – Check-in services are manual
Liverpool Airport – Airlines Affected
Birmingham Airport – some check-in delays
Belfast Airport – The board is used to provide flight details
Berlin Brandenburg Airport in Germany
All Spanish airports
Amsterdam Airport Schiphol
Budapest Airport
Sydney Airport in Australia
Singapore Changi Airport
Hong Kong Airport
Narita Airport in Japan
Prague Airport in the Czech Republic
Melbourne Airport in Australia
Zurich Airport in Switzerland
Swissport – one of the world’s largest ground handling services for airports, check-in and baggage – was also affected.
The traffic control provider National Air Traffic Services was not affected
Trains:
Avanti West Coast
Gatwick Express
Great Northern
c2c
Great Western Railway
Hull Trains
London North West
Lumo Railway
Northern Railway
Southern Railway
Thameslink
TransPennine
West Midlands Rail
Merseyrail
Transport for Wales
Malaysian rail operator KTMB
Airlines:
Today was expected to be the busiest day for flight departures, but the technology outage is affecting the following airlines:
Ryanair
Delta Airlines
American Airlines
Virgin Australia
SpiceJet and Akasa Air (both low-cost Indian airlines)
Wizz Air
Jet2 – the necessity of hand writing luggage tags
Ferry services
Port of Dover – People have been told to expect longer waiting times
Emergency services:
911 lines in Alaska, Arizona, Indiana, Minnesota, New Hampshire, and Ohio
Broadcasters:
Sky News UK
Sky Sports News
ABC News in Australia
CBBC – BBC children’s channel
Banks:
National
Santander
The Lloyds
HSBC
NatWest
Bendigo Bank in Australia
Adelaide Bank in Australia
Capitec Bank in South Africa – services restored after interruption
Supermarkets:
waitress
Morrisons (allegedly fixed)
Coles supermarkets in Australia
Retailers:
Waterstones – the bookshop has switched to cash only
Wetherspoons – cash and app down only
Financial:
London Stock Exchange News Platform (RNS)
Football clubs
Manchester United – ticket release delayed
Hibernian Football Club – General ticket sales have been delayed
More could follow as the following clubs around the English Football League reported issues this morning:
Blackburn
Bolton
Bradford
Chesterfield
Huddersfield
Leyton Orient
Lincoln
Plymouth
Preston
Rotherham
Walsall
Online application
Ladbrokes bookmakers
Schoolcomms – “All-in-one app for parents”
What was not affected?
UK Government IT Infrastructure
Asda and Iceland supermarkets
Metropolitan Police
London Fire Brigade
Transport for London services
UK ATM network
Visa card payments
Mastercard payments
No Chinese airlines are involved